About Us
P. Dianne Hankerson
Third Solutions, Inc.
As an executive, consultant, manager and facilitator Ms. Hankerson has led or facilitated processes supporting effective business performance and competitive differentiation. Her experiences, successes and insights led her to launch her consultancy where she focuses her attention on cultural alignment, strategic clarity, ethical leadership and functioning excellence: the work required to successfully transition businesses standing at the crossroad.
Dianne has a long history in the automotive, health care and heavy duty trucking industries. She has worked in the manufacturing and service sectors; she has been successful in process improvement and revenue generation in both for profit and the not for profit arenas.
Dianne provides expertise in many areas critical to building and growing a successful organization:
- executive coaching
- strategic planning
- succession planning
- building effective teams
- developing the high potential leader
- family governance in family owned businesses
Prior to establishing Crossroad Consulting Group in partnership with Donna Ginn, Dianne was with Cummins Engine Company, Blue Cross and Blue Shield of Florida and JM Family Enterprises in Deerfield Beach; a company consistently identified by Fortune Magazine as one of the best places in America to work. While in her corporate role she was successful in implementing critical talent management systems and programs and served as a senior advisor to the now retired Chairman of the Board. Her clients include companies listed on the Fortune 500, small family owned firms and national as well as local not for profit organizations.
She has an undergraduate degree in History from Lake Forest College, a Masters in Organization Development and Human Resource Development from American University and National Training Laboratories, is certified to administer the Myers-Briggs Type Inventory and is a past member of the Family Firm Institute. She serves on the boards of Florida Together and The Commonwealth Institute.
In her practice Dianne focuses on:
- Leadership coaching and organizational development consultation with executive management teams and leaders of identified ‘high potential’ candidates.
- Educational and career development processes for multi-generations of owning families.
- Human Resource Development issues in businesses engaged in start- ups, shut-downs and cultural transitions; working on principle development, support system design, policy development, and organizational alignment.
- Organization and leadership development systems including performance planning and management, career planning, succession planning, mentoring, and assessment based development planning.
Implementing principles, concepts and tools to facilitate transition to customer focused process improvement.
She has designed and facilitated programs addressing a wide variety of issues such as large systems change, inter-and intra-personal awareness and growth, creating multi-cultural environments, improvement processes, managing in a participative work system, leadership, mentoring, performance appraisal, conflict resolution, customer-supplier interface and organizational excellence.
